Warranty & Returns

3-Year Warranty Policy

At Miray Communication, we stand behind the quality of our products. All our optical transceivers, DACs, and AOCs are covered by a 3-year warranty from the date of shipment.

What is covered?

• Hardware failure or defect under normal use.
• Performance degradation not caused by external physical damage.
• Malfunction due to manufacturing defects.

What is NOT covered?

• Physical damage caused by mishandling, dropping, or improper installation.
• Damage caused by unauthorized disassembly or modification.
• Damage resulting from operating outside the specified environmental conditions.

RMA (Return Merchandise Authorization) Process

If you experience any issues, please follow our RMA process:

1. Contact Us: Email sales@miraycomm.com with your Order Number, Product SKU, and a detailed description of the issue.
2. Technical Support: Our team will review within 24 hours to troubleshoot and confirm if a return is necessary.
3. Return Authorization: If approved, we will issue an RMA number and provide a return shipping address.
4. Replacement/Repair: Once received and inspected, we will ship a replacement promptly.