FAQ

1. Compatibility & Selection

Q: How do I know if your transceivers are compatible with my switches?

We provide full compatibility coding for major brands like Cisco, Juniper, Arista, and Huawei. Just send us your switch model before ordering, and our engineering team will pre-configure the exact EEPROM coding for you and test it before shipment.

Q: Do your modules support DDM/DOM?

Yes, all our high-speed transceivers support Digital Diagnostic Monitoring (DDM/DOM) for real-time temperature, voltage, and optical power monitoring.

2. Ordering & Shipping

Q: What is your MOQ? Do you provide samples?

We accept sample orders (even 1 piece) for your testing and validation. For bulk OEM/ODM orders, the MOQ is usually negotiable depending on the product.

Q: How long is the lead time?

Ready-to-ship items take 1-3 business days. Customized coding or OEM/ODM orders take 3-7 business days. We ship via DHL, FedEx, UPS, or your preferred forwarder.

3. Warranty & Returns

Q: What is the warranty policy?

We offer a 3-year warranty for all our products. If any hardware failure occurs under normal use, we will provide a free replacement or repair. Our support team responds within 24 hours.

Q: How do I request a Return Merchandise Authorization (RMA)?

If you encounter any issues, please email us at sales@miraycomm.com with your order number and issue description. We will guide you through the troubleshooting and return process.