Frequently Asked Questions
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1. Can we use a specified packing method for our order?

Absolutely. We are flexible and can accommodate your specific packaging requirements and branding guidelines.

2. Does the product itself support OEM customization?

Yes, we fully support OEM/ODM services. We can customize the optical transceivers and networking products with your own brand, labels, and specific software parameters.

3. Are your modules compatible with equipment from major vendors like Cisco, HPE, Arista Networks, and Juniper?

Yes. We rigorously test and expertly program our optical transceivers to ensure full compatibility with major networking equipment, including Cisco, HPE, Arista Networks, Juniper, and many others. We guarantee seamless integration.

4. What is your Minimum Order Quantity (MOQ)?

We have no strict MOQ. We are happy to support testing needs, and even a single sample is available for purchase.

5. Can you provide a product catalog?

Certainly. Please contact our dedicated business manager, and we will promptly send the required product catalog, covering fiber optic modules and industrial switches, to your mailbox.

6. Are samples available free of charge?

Sample availability is product-dependent. For most of our standard optical communication products, we are able to provide free samples for evaluation.

7. What are the mass production and delivery timelines?

The standard mass production time is typically between 15 and 30 days. Delivery time is dependent on the product type and the scale of the order.

8. Regarding the terms and conditions of payment.

During the quotation process, we will confirm the trading method (e.g., FOB, CIF, CNF, etc.). For mass production orders, we usually require a 30% advance payment, with the balance due upon sight of the Bill of Lading. We primarily accept T/T, but L/C is also acceptable.

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Technical Expert Assistance - 24/7 Availability

Technical Expert Assistance - 24/7 Availability

At Miray, we provide comprehensive technical support to ensure your systems run smoothly and efficiently, 24/7.
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